F.A.Q.

How do I maintain my granite?
Soap and water! We will provide you with detailed instructions but the bottom line is just soap and water. IGM seals all of the slabs before cutting even begins and this protects your stone from staining. You should re-seal after the first year and then every three to five years as needed. Oil spills can be problematic so, if you spill oil on your counters, clean it up as you go and do not allow it to sit on the stone for any length of time.

Where do you obtain the stone?
Our stone is quarried all over the world. Most of the granite and marble blocks are shipped to Italy for cutting and polishing and then port on the east coast before being shipped to our suppliers. IMG only uses suppliers who provide select granite. We never purchase "seconds" or go through disreputable suppliers. Mostly, we purchase from local suppliers but we have suppliers as far away as New York and Florida.


How long does it take once we sign a contract?
Our schedule is usually booked 2-4 weeks in advance. For remodels, from the time we make templates until we return with your granite countertops, marble fireplace or stone project , is usually seven to ten business days. For new construction, it is usually a minimum of 7 business days.

What do you do with the leftover stone?
Italian Marble and Granite only charges you for the material that is actually used. Therefore, any remaining material is the property of IMG. Because you are charged for the material in sink and cooktop cut-outs, these pieces technically belong to the customer. If the customer wishes, we can deliver them or, for additional cost, re-cut and polish them into bread boards.

How can I know what my stone will look like if it is special ordered?
All of our customers are directed to suppliers in the area so they may hand-pick their selections. This allows you to see the quality of polish, the color and the composition of the material before we even start.

How much do granite countertops cost?
The least expensive granites are comparable to the more expensive solid surface materials. Many factors are considered when we price a prospective job: price of the stone, size of the slabs, the type of edge (many included free in price), the number of holes to be cut, and other details, too. This is why we have a strong preference for meeting with you before any pricing is provided.

What is the thickness of the stone?
The stone is available in two thicknesses: ¾ inch and 1 ¼", 2cm and 3cm respectively. We can also laminate different thicknesses for custom thicker edges. Granite, Marble, Slate, Sandstone flooring tile is 3/8" thick and usually 12" X 12", other sizes also available.

Do you seal the stone?
We seal the stone slab before cutting begins and then if needed we will suggest the resealing once it is installed for a nominal fee.

How careful do I have to be with granite?
Granite is scratch resistant and heat resistant. Take your pots right off the stove and place them on the granite. Take things right out of the oven and place them on the granite. Do not cut on the granite because you run the risk of dulling your knives! Other stones such as marble and limestone do not perform as predictably and we discourage their use in several places, especially the kitchen.


Maintain your new Wood Cabinetry

With proper care, your kitchen and bathroom Crystal cabinetry , Shiloh cabinets, Merillat cabinetry, Sequia cabinets and Plato cabinetry will provide a lifetime of use and satisfaction. Proper care involves attentive cleaning, polishing and careful avoidance of damaging household cleaners.

Tips for Wood Products
The beauty of wood is in the variation in graining and hue. Because wood is a natural product, it has inherent variation. This variation includes many natural characteristics as a result of tree growth patterns, as well as differences in wood color and grain due to variations in forest growing conditions. We apply and then hand wipe our stains to bring out the natural character and sheen of the wood.

Upon Installation
Wipe the cabinets clean with a soft, damp cloth and dry immediately with another clean, soft cloth. Always wipe in the direction of the wood grain. Apply a thin coat of high
quality polish. Choose a polish that does not contain silicone or wax, and follow the manufacturer's directions for application. A high-quality polish will aid in protection from minor scratching, staining and excessive moisture.

Basic Cleaning
Routine cleaning with the appropriate materials will help prevent long-term damage to your finish. Wipe with a dampened cloth and promptly wipe dry. Use a clean cloth dampened with a solution of mild dishwashing liquid and water to remove oil, grease, food residue or daily spills. Do not use your dishcloth to clean the cabinets as it may contain remnants of detergents and grease that can have a harmful effect on the finish. Avoid using cleaners that contain the following: bleach, ammonia, citrus products, mineral oil, organic solvents; harsh detergents, strong soaps, abrasive cleansers; or self-polishing waxes (particularly products that contain silicone). We do not recommend using paste wax because of the “build up” and “yellowing” effects over time. We do recommend the use of a high-quality cream furniture polish.

Wipe Spills Promptly
Many substances become difficult to remove and may stain or cause other damage upon prolonged contact. If a spill occurs, wipe it promptly with a damp cloth or sponge and dry the surface immediately. Use a blotting action rather than a wiping action to remove the substance.

Avoid Excessive Moisture
This is one of the worst enemies of any finish. Cabinetry near the sink and dishwasher, and baseboards are most susceptible. Dry off any areas immediately where water has spilled. Avoid draping dishtowels or other wet items over doors or placing coffee makers where steam vents directly onto cabinet surfaces.

Avoid Temperature and Humidity Extremes
Extremes in temperature and humidity can cause wood to expand and contract, swell or warp, and dry out– possibly damaging the finish of your cabinetry. It is important to control the temperature and humidity in your home all year long. You should allow minor warping to go through one heating cycle before considering replacement.

Avoid Exposure to Harsh Cleaners
Harsh cleaners can damage the finish of your cabinetry. Avoid cleaners containing ammonia, bleach, citric acid (including orange and lemon oil) and organic solvents.

Avoid Exposure to Waxes
Most common self-polishing waxes can damage your finish. Take care to use only high-quality cream furniture polishes available from high-end furniture or paint stores.

Guard Against Scratching and abrasion
Clean with a soft, damp cloth when necessary. Avoid using scouring pads and abrasive cleansers as they may dull fine finishes.

Guard Against Plastic and Rubber
Use felt or cloth under plastic or rubber objects as their ingredients may react with wood counter tops.

Tips for Laminate Products
With proper care, our laminate products will last a lifetime. Generally, a damp sponge is all you need for every day maintenance of laminate surfaces.

Basic Cleaning
Use a soft cloth to wash surface with warm water and a mild dishwashing detergent. Rinse with warm water and dry with a soft cloth. Use an all-purpose cleaner or bathroom cleanser to remove spots and stains.

Stubborn Spots and Stains
Mix baking soda and water to create a paste. Use a soft bristle brush to gently rub the spot in a circular motion. The paste will be slightly abrasive, so work carefully, pressing very lightly. Rinse and dry with a soft cloth. Repeat the process as long as you're making progress. If the stain remains, use undiluted household bleach; the label should read 5% solution of sodium hypo chlorite. Take special care to protect your eyes, skin and clothing. Apply the bleach using a wet sponge or paper towel, place it on the stain and let sit for no longer than one and a half minutes. Rinse repeatedly with warm water and dry with a soft cloth.

Avoid Aggressive Acids
Avoid products containing aggressive acids or abrasives as they may cause damage to laminate finishes (Lime-A-Way, Soft Scrub, Tilex, etc.).

Avoid Chips and Scratches
Avoid the use of abrasive cleansers and cleaning tools. Some “stiff” paper towels may leave tiny scratches that dull the surface. Always use a soft cloth when cleaning laminate surfaces. Never use a laminate counter top as a cutting surface. Use a chopping block when cutting to avoid chipping and scratching. Fine scratches may be covered with a light spray furniture polish.

Wood Welded® Maple Chopping Block
Our top quality Butcher Block is intended to be used as a true cutting surface. Clean it like you would any cutting surface, taking care not to allow water to remain on the surface for any prolonged length of time.

Periodically Reseal the Surface
Occasionally use mineral or vegetable oil to reseal and help preserve your block. Reseal only the area on which you frequently cut. Upon years of heavy use, it may become necessary to refinish the block. Sand off the finish and reseal using either a mineral or vegetable oil, or with “Good Stuff” Urethane Gel clear protective finish.

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